Frequently Asked Questions (FAQ)

1. What is Groova?

Groova is a USA-based online store offering modern and stylish products designed for everyday use, travel, and versatility. We focus on trendy designs that combine style, quality, and value.

2. Where do you ship?

We currently ship within the United States only. At this time, we do not offer international shipping.

3. How long does shipping take?

Order Cut-Off Time: 5:00 PM (GMT-05:00)
Handling Time: 1–3 business days (Monday–Friday)
Transit Time: Standard Shipping: 5–7 business days
Shipping Cost: Standard Shipping – $15

Note: Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use the tracking link provided to monitor your shipment in real time.

5. Do you accept returns?

Yes. We offer a 14-day return policy on eligible items. Items must be unworn, unused, and in original packaging with tags attached. For complete details, please visit our Refund & Return Policy page.

6. When will I receive my refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are issued to your original payment method within 7 business days.

7. Are your products durable and safe to use?

Yes. Our products are carefully selected with quality, durability, and everyday use in mind. We prioritize materials that provide a premium feel and dependable performance.

Business Details

Business Name: Groova
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: groova@bagique.store
Phone Number: 2252692738
Business Address: 2134 N Franklin St, Philadelphia, PA 19122